This is part two of our two-part series on carpet cleaning scams. Here we cover “the best method“, upselling you on services you don’t need or not providing the services you do (for example surface cleaning when you needed deep cleaning) and so called ‘carpet cleaners’ claiming to provide services that they aren’t! Please see below more information.
Carpet Cleaning Scams & Rip-offs
The Best Method: The next common scam is “the best method“. There are several ways to get those carpets cleaned. The two most popular are steam cleaning and dry cleaning. Steam cleaning is when the technician uses hot clean water and a cleaning detergent. The water and detergent are working together being pushed through the carpet fibers with high powered tools, and the now dirty water is pulled out with a special vacuum. Dry cleaning uses a minimal amount of water and specific chemicals to pull stains out and refresh your carpet. Some may use this technique to make you believe it is the best method is necessary for your carpet that comes with a scary bill. Where some rugs and carpet may be antiques or are unique, be sure you are not being had.
The advice: The best way to make sure you’re not being taken for ride is to simply ask the prospective carpet cleaner exactly what the method they want to use involves. If they can’t explain the method, or act offended you asked, it may be wise to thank them for their time and look elsewhere.
Surface Clean or Unnecessary Deep Clean: The last common scam is the “surface clean“. This scam may not have been done on purpose; often times we allow the technician to do the work and let the carpet dry. We run errands, or take the kids for a field trip to get the foot traffic out of the way, and allow the carpet to dry. The accidental scam may be faulty equipment, where the technician did their job but didn’t realize their equipment wasn’t up to par and only did the top layer, exposing stains after a couple of days. Other times the technician will do an unprofessional, quick job; and the stains you thought were gone come back to haunt you a few days later. Generally if it was unintentional the company will make the problem right and send someone to get the job done accordingly. Another common practice is to overcharge by deep cleaning areas that simply do not need to be cleaned. A carpet cleaner who is interested providing the best service for your needs and in saving you the most money will evaluate your carpet, tell you what you can expect in advance and then do as they say they will do!
The advice: Simply do your homework and look for honest reviews. Find the business with a highly regarded reputation. Always be sure to find out the fees for not just cleaning but also moving heavy furniture. Get all the details needed and the decision becomes stress free.
Protecting While Cleaning: Many carpet cleaners will claim to add Teflon into the carpet cleaning solution so that it “protects while it cleans”. These carpet cleaners are either deliberately cheating you or just don’t know what they are doing. You cannot clean and protect both at the same time. Teflon carpet protectant is not a cheap service that anyone is going to give away for free!
The advice: Don’t believe them. If a carpet cleaner is willing to tell this lie, you can’t believe anything they have to say!